elecontro®'s Product After-Sales Service
When you cooperate with elecontro®, we will keep close communication with you for the products we provide, from assembly and testing to delivery. We aspire to achieve satisfaction that exceeds customer expectations.
elecontro®'s product after-sales service is a way to protect your product and eliminate costs such as expensive remanufacturing repairs. Guarantee your product can operate normally within the after-sales time.
After-sales service includes:
1. Adhere to the "customer first" principle
For the technical support and after-sales service of each product, we always adhere to our company's consistent quality management policy, adhere to the service principle of "customer first, high quality, reliability, and applicability", and ensure to provide buyers with complete and thoughtful after-sales service and technical support .
Always provide professional, standardized and diversified services to buyers as our company's service tenet
elecontro® has a complete after-sales service team, and a special department is responsible for all-round technical support and services for the purchaser. From telephone consultation, fax, email, to the purchaser's on-site service, we will respond to the purchaser's request as quickly as possible. Request, deal with various problems and failures of the purchaser in the use of goods, so as to ensure the normal operation of the purchaser.
2. After-sales service target: 100% customer satisfaction
3. After-sales service methods and standards
elecontro® provides after-sales service in four ways, including telephone hotline support, email, video teaching, and on-site support.
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Project |
Specific content |
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Delivery method |
We are responsible for delivery to the designated location, and the user will accept it within 15 days. |
|
Acceptance standard |
Acceptance according to the functional description of the quotation document and user requirements |
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Free warranty period |
All products in this project provide 7x24 hours of service. We will respond to the purchaser's maintenance application within 12 hours and solve it within 24 hours. If the solution cannot be solved within 48 hours, we will provide it within three working hours. A backup product whose performance is not lower than that of the faulty product; establish a user maintenance record log file, including fault symptoms, causes, solutions, etc. |
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Problem solving time |
Solve the problem within 72 hours |
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Spare parts and spare parts |
Products that cannot be repaired on site shall be returned, and the products shall be shipped after repair without affecting the purchaser's use. |
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Technical training |
Provide technical documentation for product use, and provide basic information such as product operation and use instructions, system connection diagrams, etc. |
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User return visit |
Regular door-to-door return visit service; establish user return visit maintenance record file. |
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Continued service |
After the equipment is free of warranty period, it will continue to provide after-sales service (the content is the same as above), and the cost will be charged, and the specific fee standard will be negotiated with the user. |
Now that you know what elecontro®'s after sales service can do for you, keep an eye out for a full-service supplier of kitchen appliance controls, whether it's a high-performance controller or a beautiful, sophisticated timer, elecontro® will meet your manufacturing needs.
To learn more about how elecontro®, an kitchen appliance controller provider, can stabilize your product output, please feel free to contact us. Our email is [email protected]
